Assessment of stakeholder satisfaction as additive to improve building design quality: AHP-based approach

Abstract

It is possible to obtain better, qualified and error-free structures by evaluating the multidimensional criteria reflects all manner of opinions in the building production process. Stakeholders’ integration plays a major role in achieving this evaluation expecting the targeted quality in building production, and different priorities could be defined by various type of stakeholders. Therefore, applicable approaches should be used where the stakeholders of the building production process will be included to determine priority levels of criteria. All the criteria considered should provide that all dimensions of demands and expectations are met in the creation of the new building and the built environment. In this study, which is a widely used multi-criteria decision-making method, is applied to ensure mutual satisfaction of decision-makers and beneficiaries in construction process. Four main criteria and sub-criteria related to these main criteria were determined by adding “green and sustainability issues” to the “functionality”, “build quality” and “impact” trilogy determined by Vitruvius for the development of architectural quality. The method used here is based on an evaluation system takes into account all of the stakeholders’ expressions. Necessary data is gathered from three type of stakeholders; a technical team of five individuals consists of architects and engineers, a focus group of twelve individuals consist of occupiers as mass housing clients and the last one is the focus group of three individuals from building production firms as facilities manager. It was observed that distinct type of stakeholder ranked the weight of each main and sub-criterion differently. Therefore, it has been concluded that definition of criteria and determination of the weights of them shall not be determined by only one stakeholder in a project, but also all particular stakeholder are also shall be included during planning and application process.