Nursing Care Satisfaction of Surgery Patients

Abstract

Objectives: To provide guidance on improving the quality of care by evaluating the patient satisfaction in surgery clinics. Methods: The descriptive study was conducted on 402 surgical patients. Data were collected by means of the survey (based literature) and the Newcastle Nursing Care Satisfaction Scale, which was found to be valid and reliable in its Turkish version by Akin and Erdogan in 2007.Results: In this study, the nursing care satisfaction of females was higher than that of males and that of employed persons was higher than that among unemployed persons. Nursing care satisfaction scores were low patients for who underwent a major surgical intervention, had pain and limited motion, were hospitalized for more than one week, shared a room with another patient, and had oral nutrition problems. Although most of the patients with minor surgical intervention did not want to be discharged early, they specified this as the reason for dissatisfaction at the same time. The patients indicated that the lack of a physical conditions in the surgery clinics were the factors that influenced their satisfaction with care. Conclusion: In failing to ensure satisfaction with nursing care, the inability to adequately meet the requirements of care regarding disease conditions (pain, feeding problems, activity/mobiity problems) was a larger factor than the sociodemographic characteristics of yhe patients.